Woman Suffers Burns After Cosmetic Laser Treatment | 1 NEWS
A woman needed medical treatment for burns after receiving laser therapy to repair broken capillaries and redness on her cheeks, according to a report from the Office of the Health and Disability Commissioner.
Rosacea on skin, lime. Source: istock.com
The report finds a skin treatment clinic in violation of the Consumer Rights and Health Services Disability Code (Code) for failures in the care of a woman who suffered as a result of treatment in 2018.
He says a woman in her 30s went to the clinic for the management of broken capillaries and redness in her cheeks. The beautician treated the woman’s capillaries with three laser treatment sessions, but although the therapist was trained, she had no certified training in the use of the specific laser machine used.
Laser treatment is a non-invasive treatment that uses focused light to heat the target area to treat a range of conditions, including broken capillaries.
It was during the third treatment session that the beautician increased the laser settings, causing burns and blisters on the woman’s cheeks.
The clinic director assured the woman that she needed to treat the burns with a cold compress and anti-inflammatory drugs, but the woman needed medical treatment for the damage.
Former Deputy Commissioner Kevin Allan felt that the clinic had not adequately supported and educated its staff to provide services at an appropriate level.
He also found that the clinic had failed to ensure that staff met the requirements of the local council’s code of health and hygiene practice.
Allan recommended that the clinic develop comprehensive training for its staff to use all types of laser treatments, develop an informed consent protocol for all clients undergoing laser treatment, develop a client record sheet to use by all clients undergoing laser treatment, provide evidence of staff training on the requirements of local council health and hygiene codes of practice, and develop an incident recording process and near misses.
He recommended that the esthetician take formal training in the use of laser for skin rejuvenation and familiarize herself with local council codes of practice. He also recommended that the clinic, the director and the esthetician apologize to the woman.