Austin Water users have issued a boil water advisory

AUSTIN (KXAN) – A boil water advisory was issued for users of Austin Water on Saturday evening. Additionally, emergency water restrictions have been issued meaning residents are urged to conserve water.

A statement from Austin Water says Austin Water’s Ullrich Water Treatment Plant is out of service due to an “internal treatment process issue that has resulted in elevated turbidity in the plant.”

“It looks like it will be over in a few days,” Austin Mayor Steve Adler said in the statement.

KXAN is working to determine if the problem was caused by this week’s winter freeze in central Texas.

Austin Water says it is increasing water production at two other water treatment plants, Davis and Handcox, and managing water lines to keep water service getting to customers. . There have been no power outages at drinking water plants since this report was last published.

Austin Water is expected to hold a press conference Saturday night. KXAN will broadcast it live in this story.

This is Austin Water’s first boil water advisory since the February 2021 winter storm. Austin Water issued a boil water advisory that lasted nearly a week on February 17, 2021 when the city’s largest water treatment plant temporarily lost power during winter storm power outages.

What to do during a boil water advisory

During a boil water advisory, you must use bottled water or boil tap water for drinking and for preparing and cooking food. Don’t use water from a device connected to your water line, such as ice or water from a refrigerator, according to the Centers for Disease Control.

In many cases, you can use tap water to wash your hands. When it comes to bathing or showering, be careful not to swallow any water. Don’t use it to brush your teeth, says the CDC.

The CDC says it’s generally safe to use washing machines and wash clothes as usual. As for your dishwasher, that too is generally safe as long as your final rinse temperatures reach at least 150 degrees Fahrenheit, according to the CDC.

Who is affected by the boil water advisory

The press release says all Austin Water customers and retail customers Districts and wholesale water utilities in Austin must follow the advisory.

Here is a list of affected retail customers according to Austin Water:

  • night falcon
  • Travis County WCID 10
  • Windermere
  • Creedmoor-Maha WSC
  • morning side
  • river ridge
  • San Leanna
  • Marsha WSC
  • Wells Branch MUD
  • Northtown Mud
  • Manor
  • rolling wood
  • Sunset Valley
  • Upper Valley
  • Mid-Tex Utilities
  • North Austin MUD 1

Who should save water?

Emergency water use restrictions were issued by Austin Water Saturday at 7:30 p.m., which means all customers must limit indoor water use and stop water use outside.

Residents should not use water for irrigation or foundations, washing vehicles (including at commercial car washes), washing sidewalks, adding water to pools and spas, or operating a fountain or an ornamental pond unless necessary for a pet.

Commercial users should reduce water unless necessary for health and safety. Commercial customers should not use water for irrigation or commercial car washing. Manufacturing groups that average over 100,000 gallons per day should reduce water as much as possible.

Austin City Water Stations

Austin Water is setting up Saturday night water distribution sites for anyone in need at the following locations:

  • Glen Bell Service Center: 3907 South Industrial Dr.
  • North Service Center: 901 W Koenig Ln.

The Austin Water manager said he will add more water pick-up locations on Sunday.

KXAN will update this story as more information becomes available.

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